Terms & Conditions

These Terms and Conditions shall apply to all Orders and Contracts made or to be made by us for the sale and supply of Products. When you submit an Order to us, give any delivery instruction or accept delivery of the Products, this shall in any event constitute your unqualified acceptance of these Terms and Conditions. Nothing in these Terms and Conditions affects your statutory rights (including the right to insist that goods you buy from businesses must correspond with their description, be fit for their purpose and be of satisfactory quality).

These Terms and Conditions shall prevail over any separate terms put forward by you. Any conditions that you submit, propose or stipulate in whatever form and at whatever time, whether in writing, by email or orally, are expressly waived and excluded.

No other terms or changes to the Terms and Conditions shall be binding unless agreed in writing signed by us.

 

DELIVERY
  1. We aim to deliver the Product to you at the place of delivery requested by you in your Order.
  2. We aim to deliver within the time indicated by us at the time of your Order (and updated in the Confirmation of Order) but we cannot promise an exact date when you submit your Order or at the Confirmation of Order. We always aim to deliver within the stipulated time frame of any Order, which we accept but we cannot guarantee any firm delivery dates.
  3. We shall aim to let you know if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
  4. Please note that it might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.
  5. We deliver in our standard packaging. Any special packaging requested by you is subject to additional charges.
  6. You must take care when opening the Product so as not to damage it, particularly when using any sharp instruments.
  7. It is your responsibility to ensure that the Products are sufficient and suitable for your purposes and meet your individual requirements. We do not warrant that the Products will meet your individual requirements. You acknowledge that the Products are standard and not made bespoke to fit any particular requirements that you may have.
CANCELLATION
  1. NurhayaKids may cancel an ordere if the Product is not available for any reason. We will notify you if this is the case and return any payment that you have made.
  2. NurhayaKids will usually refund any money received from you using the same method originally used by you to pay for the Product.

 

CANCELLATION BY CUSTOMER (NON-FAULTY PRODUCT)

If you wish to cancel your order please contact NurhayaKids via email. No cancellation fees apply. Once an order has been dispatched it may not be cancelled and the item must instead be returned to NurhayaKids according to guidelines provided by the NurhayaKids

FAULTY PRODUCTS
  1. NurhayaKids warrant that:
    1. the Product will be delivered undamaged in the quantities ordered; and
    2. the Product will conform with the manufacturer’s latest published instructions as set out on the Site or in our Product material at the time of your Order.
  2. Before delivery, NurhayaKids may make minor adjustments to material, colour, weight, measurements, design and other features to the extent that they are reasonable.
  3. NurhayaKids try very hard to deliver Products in excellent condition. However, if you tell us that the Product is faulty, you agree to keep the Product in its current condition available for us to inspect within a reasonable time.
  4. In order to provide you with any remedies for a faulty Product, NurhayaKids may need your assistance and prompt provision of certain information regarding the Product, including:
    1. you specifying with reasonable detail the way in which it is alleged that the Product is damaged or defective; and
    2. you providing us with the delivery note number and such other information as we reasonably require.
  5. If you would like NurhayaKids to repair, replace or provide a refund for the Product where it did conform to the applicable Contract, and we find that the Product has:
    1. been misused, abused or subjected to neglect, improper or inadequate care, carelessness, damage or abnormal conditions; or
    2. been involved in any accident or damage caused by an incorrect attempt at modification or repair; or
    3. deteriorated through normal wear and tear, after delivery by us, we may at our discretion decide not to repair, replace or refund you for the Product and/or we may require you to pay all reasonable carriage costs and servicing costs at our current standard fees and costs and charge this to your credit or debit card, or the payment details that you provided to us when you made your Order, and, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.

 

RETURNS & REFUNDS
  1. Items can be returned if they have not been worn, altered or washed.
  2. All items must be returned in their original condition with all tags attached. Shoes must be returned in their original packaging including undamaged boxes.
  3. NurhayaKids are unable to accept returns without original packaging or with scratched and/or dirty soles. Please note that when trying NurhayaKids product, you should try them on clean surface.
  4. Only returns via courier service is accepted, as NurhayaKids do not honour any walk-ins. Refund will be made by means of store credit in the form of voucher (valid for 365 days from the day of return).
  5. In the event that NurhayaKids send you a wrong item or the item is defective, we will send you a replacement item. Should the item be out of stock, we will issue a cash refund.
GUARANTEE AND COMPLAINTS MANAGEMENT
  1. NurhayaKids shall perform our obligations under these Terms and Conditions with reasonable skills and care.
  2. NurhayaKids place great value on our customer satisfaction. You may contact us at any time using the contact details given. NurhayaKids will attempt to address your concerns as soon as reasonably possible and will contact you on receipt of any relevant enquiry or complaint.
  3. In the event of a complaint it will help us if you can describe the object of your complaint as accurately as possible and, where applicable, send us copies of the Order or at least the order number that we assign you in the Acknowledgement or Confirmation of Order. Should you not have received any reaction from us within five Business Days, please make further enquiries. In rare cases your emails may be caught up in our spam filters or not reach us, or correspondence that we send to you may otherwise not have reached you.

 

DATA PROTECTION

Please see in NurhayaKids Privacy Policy, which forms part of these Terms and Conditions.

AVAILABILITY OF THE WEBSITE, SECURITY AND ACCURACY

Whilst NurhayaKids endeavour to make the Website available 24 hours a day, we cannot be liable if for any reason the Website is unavailable for any time or for any period. NurhayaKids make no warranty that your access to the Website will be uninterrupted, timely or error-free. Due to the nature of the Internet, this cannot be guaranteed. In addition, NurhayaKids may occasionally need to carry out repairs, maintenance or introduce new facilities and functions.

Access to the Website may be suspended or withdrawn to or from you personally or all users temporarily or permanently at any time and without notice. NurhayaKids may also impose restrictions on the length and manner of usage of any part of the Website for any reason. If we impose restrictions on you personally, you must not attempt to use the Website under any other name or user.

NurhayaKids do not warrant that the Website will be compatible with all hardware and software which you may use. NurhayaKids shall not be liable for damage to, or viruses or other code that may affect, any computer equipment, software, data or other property as a result of your access to or use of the Website or your obtaining any material from, or as a result of using, the Website. NurhayaKids shall also not be liable for the actions of third parties.

NurhayaKids may change or update the Website and anything described in it without notice to you.

Whilst NurhayaKids endeavour to ensure that information and materials on the Website are correct, no warranty or representation, express or implied, is given that they are complete, accurate, up-to-date, fit for a particular purpose and, to the extent permitted by law, NurhayaKids do not accept any liability for any errors or omissions. This shall not affect any obligation which NurhayaKids may have under any contract that we may have with you to provide you with services, including any obligation that we may have under that contract to provide you with accurate information and advice, and which NurhayaKids may do through a secure part of the Website available to people who use the appropriate password.

The material contained on the Website is provided for information purposes only and it shall not give rise to any commitment or obligation by us. Any information on the Website shall not constitute any part of an offer or contract.

 

REGISTRATION FOR THE SERVICE

If you would like to submit an order to the Website to purchase one of the products listed on the Website, you will need to register for an account on the Website (an “Account”) which you will be able to access on the Website through the “User Account” part of the Website. To register you need to supply us with your name, , contact no. postcode and email address and possibly some other personal information. See our Privacy Policy for more details about this.

Once you register with the Website, you will be asked to create a username for, and allocate a password to, your Account. You must keep the password confidential and immediately notify us if any unauthorised third party becomes aware of that password or if there is any unauthorised use of your email address or your Account or any breach of security known to you. You agree that any person to whom your user name or password is disclosed is authorised to act as your agent for the purposes of using (and/or transacting via) your Account. Please note that you are entirely responsible if you do not maintain the confidentiality of your password.

Your must be registered with a valid personal email address that you access regularly, so that, among other things, administration emails can be sent to you. Any Accounts which have been registered with someone else’s email address or with temporary email addresses may be closed without notice. NurhayaKids may require you to validate Accounts at registration or if we believe you have been using an invalid email address.

NurhayaKids reserve the right to close your Account, if you are found to have any intentions or actions that disrupts the Website in any way.

When you register for an Account, and whenever you log on to your Account thereafter, you have the option to sign up to receive, and to opt out of receiving, information emails (such as newsletters, information on offers, offers from our sister companies etc). You are able to unsubscribe from such information emails at any time by logging in to your Account or by sending an email to unsubscribe.

Although NurhayaKids save the information relating to any order that you submit to the Website to purchase one of the products listed on the Website, you will be unable to directly retrieve this information for security reasons. You may access this information by logging in to your Account. You will be able to view information relating to your completed, open or recently dispatched orders and manage and save your address information, any bank details and any newsletter to which you may have subscribed.

 
INFORMATION ABOUT YOU AND YOUR VISITS TO THE WEBSITE

We process information about you in accordance with our Privacy Policy. By using the Website, you consent to such processing and you warrant that all data provided by you is accurate.